Service Delivery Charter

English Version

Service Point	Service Rendered	Cost	Time
Main Gate	Ushering in and directing Visitors (Visitors shall be registered in the visitors book)	FREE	On arrival
Customer Care	Visitors’ enquiries shall be responded to promptly	FREE	Promptly
Principal’s Office	Administrative correspondence – office fully operational on all working days	FREE	8 a.m. – 4 p.m.
Principal’s Office	All letters shall be replied to / All phones answered promptly	FREE	Within a week / Promptly
Principal’s Office	Requested recommendations issued	FREE	3 days
Deputy Principal’s Office	Administrative duties fully operational	FREE	8 a.m. – 4 p.m.
Registrar’s Office	Admission upon arrival	KSHS. 500	Within a day
Registry	Registration upon submission of bank slip	FREE	Within a day
Examination Office	Registration of National Exams (for trainees who paid)	Per course	2 weeks before deadline
Examination Office	Issuance of time table / Results / Internal exams	FREE	Before opening / Within 2 weeks to exams
Accounts Office	Receipts upon bank slip presentation	FREE	Within a day
Dean of Students Office	Boarding facilities allocated first come basis	FREE	Upon payment receipts
Dean of Students Office	Issuance of ID and Bed Cards	FREE	30 days / Within a day

Huduma	Maelezo	Gharama	Muda
Lango Kuu	Kupokea na kuelekeza wageni; wageni kusajiliwa katika kitabu cha mapokezi	Bure	Anapowasili
Huduma kwa Wateja	Maswali ya wageni yatashughulikiwa	Bure	Papo hapo
Ofisi ya Katibu	Nyaraka zote zitapelekwa kwa ofisi husika	Bure	Papo hapo
Mkurugenzi Mkuu	Afisi wazi siku zote za kazi (8:00am–4:00pm)	Bure	Kila siku za kazi
Nyaraka (Barua)	Barua zote zitajibiwa	Bure	Wiki moja
Naibu Mkurugenzi Mkuu	Afisi wazi siku zote za kazi (8:00am–4:00pm)	Bure	Kila siku za kazi
Ofisi ya Msajili	Wakurufunzi watajiliwa pindi wanapowasili	Sh. 500	Papo hapo
Usajili	Wakurufunzi watasajiliwa baada ya kuwasilisha stakabadhi ya benki	Bure	Siku moja
Ofisi ya Mitihani	Usajili wa mitihani ya kitaifa kwa waliolipia	Karo ya kozi	Majuma 2 kabla ya kufungwa
Ratiba na Matokeo	Ratiba na matokeo yatabandikwa kwa ubao wa matangazo	Bure	Kabla ya kufungwa
Ofisi ya Uhasibu	Risiti zinatolewa unapowasilisha stakabadhi ya malipo	Bure	Siku moja
Ofisi ya Mwanafunzi	Vitambulisho na vitanda kutolewa baada ya malipo	Bure	Siku 30 / Siku moja